Plumb Support
How can we help?
Tell us what happened and we’ll help you get back to the inspection.
Contact us
Email support@berry.love.
When reporting a problem, please include your Plumb version, iPhone model, iOS version and a short description of what you were doing. You can find the app version at the bottom of Plumb Settings.
Please do not email confidential project photographs unless they are necessary to explain the problem.
Subscriptions
Plumb Pro subscriptions are billed and managed by Apple. On your iPhone, open Settings, select your name, then select Subscriptions to view, change or cancel a subscription.
If you reinstall Plumb or move to another iPhone, open Plumb Settings and choose Restore Purchases.
Backups
Plumb stores its working data on your device. Use Settings → Create Backup to save a restorable Plumb backup somewhere safe in Files or iCloud Drive. A handover export is designed for sharing and is not a replacement for a Plumb backup.
Before deleting the app
Deleting Plumb removes its local database and report files from that iPhone. Create a backup first if you may need the projects again.